Frequently Asked Questions
This is where you will find most answers. If there should still be any questions left, don't hesitate to contact us.

MOST ASKED

Is it a Tour or a Game?

Mystery Town Tours require you and your Team to find clues and solve puzzles, so everyone is a Player. We promise to show you well known icons, great businesses and hidden secrets that the locals don’t even know. Whether you choose to race the clock or simply enjoy the experience as you tour the town is entirely up to you!

Do I need to know all about the town before I start?

No. Clues are written assuming no knowledge of the town, and are sequential – each clue has several components to look for to guide you toward that clue’s destination. In fact, we have witnessed locals going wrong by trying to solve the whole clue and making the wrong assumptions!

Is it a race?

There is a leaderboard on the website for those who want to race, and the clues are challenging enough to keep the most competitive Teams interested. For everyone else it is a leisurely tour of the town. In our experience over 80% of teams end up enjoying the experience just for fun!

Are children allowed on the tour?

Each tour is written for a different target audience based on the length of walking and the venues visited. Please check the Pricing Guide for each tour to see restrictions. Children under 18 are permitted on all tours unless advised specifically, however some tours may not be suitable for small children – in that case it is recommended to bring a bike or stroller for any small children accompanying you.

Do I have to buy anything?

You are not required to purchase anything along the route, however there are multiple opportunities for shopping and dining if you wish. Businesses all accept cash/debit/credit, and there are ATMs along the way. Mystery Town Tours does not receive any payments from any of the businesses, and whether you choose to purchase is up to you. Occasionally you may receive a text clue with a special offer from a business – again this is directly from them to you and there is no requirement or expectation to buy.

WHAT

What will I do, and what should I wear or bring?

Your tour involves between 2km and 6km of leisurely walking on flat trails and through town. You are not required to do anything more dangerous than crossing roads unless specifically advised. Please dress according to the weather and wear suitable footwear. We suggest bringing water to drink – there are places along the route to purchase refreshments, but there may be sections where there are several clues between shops.

What happens if I can’t answer a clue?

Stuck on a clue? Text for hints on reaching your destination or solving clues - though time penalties will be added to your final score! Along the way you may text DIRECT for a hint on how to reach the destination, or SOLVE for a hint on solving the clue (each incurs a 10-minute time penalty). You may also text PASS to skip a clue, incurring a 30-minute penalty. If you are racing the clock to try and make the leaderboard, time penalties matter. If you are simply enjoying the experience you may use the clues at will! All time penalties are added to your final score - you will not be made to wait during the game.

What happens if my phone battery dies?

That would be a problem. Please ensure that your cellphone is charged before you start, and please ADD other phones if you are concerned. You are only required to use the phone for text - no photos or internet browsing is required. Bringing a phone charger is a good idea if your battery is weak – you may charge your phone by speaking to the businesses at your scheduled breaks.

What sort of businesses are involved in the tour?

Along the way you will interact with several businesses – these have been selected to showcase some of the great shopping, dining and learning experiences in the town. In each case your interaction is different – we do ask that you please be respectful of their staff and customers. None of the businesses pay to be part of the tour – they and their staff simply add to the experience.

What happens if a participating business is closed, or a road is closed?

In the rare case that a participating business is closed, or that roadworks or events cause road closures that your route, please use the DIRECT hint to take you to the destination or the PASS clue to get the answer. You may then email us at This email address is being protected from spambots. You need JavaScript enabled to view it. with the details and we will remove the penalties from your score.

HOW

How many players in a team?

Suggested team size is 2-4 players. It is most fun when working with other people to find and solve clues – we do not therefore recommend single players. We also suggest a maximum group size of 5 players. If you have more we suggest you split into smaller groups and compete against each other – there are places along the way to meet and discuss progress (or poke fun at each other!)

How does the tour work?

You will receive a welcome text message on confirmation of your booking. Go to the Start Location and text your code to number provided. From there you will receive instructions and a backstory, and when ready to go you will receive a series of clues by text that will lead you through your tour. Text your answers and when correct you will receive a new clue – or if wrong you will receive a time penalty. All answers are ONLY ONE WORD with no punctuation - please ensure you check spelling carefully as many players have received time penalties due to autocorrect! Text responses will be received within a few seconds – there should not be significant wait time. Complete all the clues and solve the final mystery!

How long does the tour take?

You can travel at your own pace, and therefore the time varies significantly. Teams that are racing against the clock will take between 2-3 hours, while players leisurely enjoying the many places that the tour takes them will take between 4-6 hours. Most groups take approximately 4 hours to complete the tour. There are two scheduled stops along the way giving you a chance to take a breather and get refreshments

How can I share my experience?

We hope you enjoy your experience - please feel free to share your thoughts on TripAdvisor, and social media, but please do not share the clue answers. Check the online leaderboard to see how you did - or to laugh at those who clearly didn't spend enough time enjoying the journey!

How do I learn about new tours?

New tours will be added in different locations over the coming weeks. To learn more join our mailing list, or follow us on Facebook, Instagram or Twitter

WHO, WHEN & WHERE

When can I take my tour?
Mystery Town Tours are very flexible – we want you to play on a day that works for YOU and fits your own plans and (of course) weather conditions. You can start your tour any time in a 28-day period around your booked date: up to 7 days before and up to 21 days after. You don’t need to tell us when – you simply go to the Start Location within the start time window for your tour.
Why do I have a start time window?
Your tour can start any day, but must start within a daily time window. Along the way you will interact with several businesses and the start window is set to align with their opening hours. Some tours also have a finish time – set for the same reasons.
Where does my tour start?
On confirmation of your tour you will be sent an email detailing your start location, with directions and parking, and confirming your start time window and instructions
Will there be breaks along the way?
There are two scheduled breaks in locations where food and drinks are available. You time clock stops automatically at these points to give you time to relax. You may restart at any time by texting READY.
Who is Uncorked Experiences?

You will notice that confirmation emails and payment receipts are sent from Uncorked Experiences Ltd., our legal company. Uncorked Experiences brings many years of tourism experience and is the owner/operator of the Canmore Uncorked Food & Drink Festival.

Questions ?

Get the texts. Solve the clues. Unlock the adventure! Whether you’ve been in town for 20 years or 20 minutes, a Mystery Town Tour takes you behind the scenes to must-see spots you’d never know to visit. Combining the fun of a scavenger hunt with the clue-solving challenge of an escape room and the challenge of a race, it’s more than just a tour. It’s a brain-teasing adventure – and it’s your golden ticket to the heart and soul of the place.

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Mystery Town Tours is operated by Uncorked Experiences Ltd. Bringing memorable experiences to life through world-class tours and festivals.

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